Refund Policy
Last updated: 06 March 2026
1) Merchant of Record (MoR) & payments
Payments for our software subscriptions and related services may be processed by an authorized Merchant of Record (“MoR”) (for example, Paddle), depending on your location and payment method. The MoR is the seller of record, issues receipts/invoices, may collect applicable taxes, and processes refunds and chargebacks in accordance with its policies and card network rules.
2) Refund method & timing
Approved refunds are issued to the original payment method whenever possible. Refund processing times depend on the MoR, payment method, and your bank/card issuer. Where permitted by law and payment network rules, non-refundable processing fees may apply.
Statutory rights: Nothing in this policy limits any mandatory consumer rights that may apply in your jurisdiction.
3) Refund eligibility (summary)
Refund eligibility depends on the type of product/service and whether the service delivery has started. If you are unsure which category applies, contact us at [email protected].
| Products / Services | Refund Terms |
|---|---|
| Software subscriptions (SaaS) | Initial purchase: You may request a refund within 7 days of the initial purchase if you are not satisfied, unless otherwise required by law. Renewals: Refunds for renewal payments are generally not available unless required by law or explicitly stated for a specific plan. Proration: We generally do not offer prorated refunds for partially used billing periods, unless required by law. |
| Software licenses / one-time purchases | You may request a refund within 30 days from the purchase date, provided that the license has not been materially used beyond reasonable evaluation and no irreversible delivery/customization has been completed. After 30 days, refunds are not available. |
| Add-ons / integrations for online store platforms | You may request a refund within 7 days from the purchase date. After 7 days, refunds are not available. |
| Custom development (services) | If cancellation occurs before work has started, the refund is made in full. If cancellation occurs after work has started, the refund (if any) is calculated based on completed milestones and documented effort. Refunds are not available for completed projects or delivered milestones. |
| Installation / setup services | Cancellation must be received before our specialists begin the installation procedure. Refunds are not available after work has started. However, a refund may be possible if it turns out that the software cannot be installed due to confirmed incompatibility, and no alternative solution is feasible. |
| Technical support (subscription) | Refunds may be available within 30 days of the original payment only if no support request has been submitted. Partial refunds are not available. Refunds for payments following the original are generally not available. |
| Technical support (per task) | Cancellation is possible until our employees have started work. Refunds are not available after the start of service delivery, regardless of outcome. |
| Design / UI / HTML services | Same terms as for Custom development. |
| Compliance / validation services | Same terms as for Custom development. |
| SSL certificates / third-party items | A full refund may be possible within 30 days of purchase if provisioning has not started. If provisioning has started, refunds may be reduced or not available depending on third-party rules and costs. Refunds are not available after 30 days. |
| SEO / content analysis / consulting services | Refunds are possible within 30 days only until the specialist starts providing the service. Cancellation is not possible if the service has been provided in whole or in part, unless otherwise required by law. |
| Discount bundles / multi-item offers | Orders that include more than one item under a special discounted offer are refunded only in full. Partial cancellations are not available for such orders. |
4) Trials & automatic renewal
If a trial is offered, you will be charged automatically at the end of the trial unless you cancel before the trial ends. Subscriptions renew automatically unless cancelled before the next billing date. After cancellation, access typically remains available until the end of the current paid period, unless stated otherwise for a specific plan.
5) How to request a refund (procedure)
To request a cancellation or refund, email us at [email protected] and include:
- Account email used for the purchase
- Purchase date and amount
- Product/service name
- Order/receipt/invoice ID (if available)
- Reason for the request (optional but helpful)
We will confirm receipt of your request and provide next steps. If your payment was processed by a MoR, we may need to coordinate with the MoR to identify the transaction and process the refund.
6) Chargebacks / disputes
If you do not recognize a charge or wish to dispute it, please contact us first so we can help identify the transaction. Chargebacks are handled by the MoR and payment networks under their rules and timelines, and may lead to temporary account restrictions during the investigation.
7) License termination after refund
If an order is cancelled and a refund is issued, your right to use the software may be terminated. You must stop using the software and delete all copies from your servers and storage media, unless otherwise permitted by the applicable license terms.