Terms & Conditions
Last updated: 06 March 2026
These Terms & Conditions (the “Terms”) govern your use of the website codpeller.com and the software products/services provided by Codpeller LLP, BIN 220540029576, address: Z10K2C5, Kazakhstan, Astana, Saryarka district, st. I. Esenberlin, d. 20/1-71 (the “Company”).
1) Definitions
Service means the Company’s website and related interfaces/pages, as well as the software products and services offered by the Company.
Products means applications, modules and/or software provided under a subscription model (SaaS) and/or as one-time licenses, including solutions for online store platforms.
User means an individual, a sole proprietor, or an authorized representative of an organization using the Service.
Account means a user account (if available through the Service functionality).
2) Acceptance of the Terms
By using the Service (including browsing the website, registering, submitting requests, placing orders, making payments, installing/using the Products), you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the Service.
These Terms apply together with the following policies: Privacy Policy, Refund Policy, and Payment Information. In case of conflict, the Refund Policy prevails for refunds/cancellations and the Privacy Policy prevails for personal data matters.
3) Service description
The Company provides Products under a SaaS subscription model and/or as one-time licenses, and may also provide related services (for example, installation, configuration, technical support, or custom development, if offered).
Product features and functionality may change over time. The Company may improve, modify, add, or discontinue certain parts of the Service.
4) Registration, account and security
If an Account is required for certain features, you agree to provide accurate information and keep it up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account. If you suspect unauthorized access, contact us at [email protected].
The Company may suspend access to your Account or the Service if we detect violations, suspicious activity, or security threats. Where reasonably possible, we will attempt to notify you via email.
5) Payments, subscriptions and pricing changes
Some Products are offered on a paid basis (including subscriptions). Prices and plan terms are shown on the website or purchase interface and may change. If pricing changes apply to future subscription periods, they will take effect for the next billing period unless otherwise stated at purchase or required by law.
Subscriptions may be auto-renewing. This means your payment method may be charged automatically at the start of each new billing period until you cancel. Cancellation methods are provided in the billing interface/account (if available) or via support: [email protected].
6) Merchant of Record (MoR), receipts/invoices, taxes, refunds and chargebacks
Payments for Products may be processed by the Company’s authorized payment partners. In some cases, an authorized Merchant of Record (“MoR”) acts as the seller of record: issuing receipts/invoices, collecting applicable taxes (for example, VAT/Sales Tax/GST where applicable), and processing refunds and chargebacks in accordance with its policies and card network rules.
The Company does not store full payment card details (card number or CVV/CVC). Payment data is entered on a secure page of the payment partner/MoR.
7) Refunds and cancellation
Refund and cancellation rules depend on the product/service type and are governed by the Refund Policy. If your payment was processed by a MoR, refunds and disputes are handled under the MoR’s and payment network rules.
For billing questions, cancellations, and refund requests, contact: [email protected].
8) Acceptable Use Policy (AUP)
You must not use the Service to:
- engage in unlawful activity or violate applicable laws;
- distribute malware (viruses, trojans, worms), spam, or other harmful content;
- gain unauthorized access to systems or data, bypass restrictions, or interfere with the Service infrastructure;
- attempt to decompile, reverse engineer, or circumvent licensing/technical restrictions of the Products;
- abuse the Service in a way that creates excessive load (DDoS, automated attacks, mass requests, etc.).
The Company may restrict or suspend access if you violate this AUP or if we reasonably believe there is a security risk.
9) Intellectual property and license
All rights to the Service and Products (including source code, design, documentation, and interfaces) are owned by the Company or its licensors and are protected by law.
Unless expressly stated otherwise, the Company grants you a limited, non-exclusive, non-transferable right to use the Product in accordance with your plan and the intended purpose. You must not copy, modify, distribute, sell, lease, decompile, or reverse engineer the Products except where such restriction is prohibited by applicable law.
10) User content, testimonials and feedback (Content & Feedback)
If you voluntarily post or submit materials to the Company that are intended for publication or may be used as a testimonial/case study (for example: a review text, comment, rating, screenshot of results, video testimonial, social media mention, or a message such as “you may publish”), you confirm that you have the necessary rights to that content and grant the rights described below.
License. You grant the Company a non-exclusive, royalty-free, worldwide license for the duration of the applicable intellectual property rights to use such content for: (1) operating and improving the Service, (2) user support, and (3) marketing and promotion of the Company’s Products (including on the website, landing pages, advertisements, presentations, email campaigns, videos, social media, and other channels).
Under this license, the Company may, without limitation: (i) reproduce the content; (ii) distribute and make it available to the public, including publishing on the Internet; (iii) publicly display/performance; (iv) edit, adapt, shorten, format, and translate (in whole or in part) provided the overall meaning is preserved; (v) include the content in audio and video materials (including promotional videos).
Attribution. Unless otherwise agreed, the Company may display the name/nickname/company name as provided in the testimonial, or publish the content in an anonymized form. If you want your testimonial to be strictly anonymous, notify us at the time of submission or email [email protected].
Confidentiality. Do not include confidential information, third-party personal data, passwords, API keys, banking details, or trade secrets in public testimonials. The Company is not required to treat as confidential any content that you publish publicly or explicitly submit for publication. Personal data is handled in accordance with the Privacy Policy.
Withdrawal. You may request removal of published content or ask us to stop using it in future marketing materials by emailing [email protected]. We will make reasonable efforts to stop future use and remove it from our channels, however materials already released (for example, published videos/ads) may remain available until a reasonable update cycle.
11) Third-party services and integrations
Products may integrate with third-party services or platforms. Their availability, operation, and terms are determined by the respective third parties. The Company is not responsible for third-party services or for changes to their interfaces/policies.
12) Disclaimers (as-is) and limitation of liability
The Service and Products are provided “as is” and “as available”. Except as required by law, the Company makes no warranties that the Service will be uninterrupted, error-free, or meet all User expectations.
To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, consequential damages, loss of profits, loss of data, or reputational harm arising out of or related to use of (or inability to use) the Service.
Unless otherwise required by law, the Company’s total aggregate liability for any claims related to the Service/Products is limited to the amount actually paid by you for the Company’s Products during the last 3 (three) months preceding the event giving rise to the claim.
13) Term and termination
These Terms remain in effect while you use the Service. The Company may suspend or terminate access in case of violations of these Terms, legal requirements, or security risks. You may stop using the Service at any time. Subscription cancellation and refunds are governed by the Refund Policy.
14) Governing law and dispute resolution
These Terms are governed by the laws of the Republic of Kazakhstan.
The parties will try to resolve disputes through good-faith negotiations. Claims and notices should be sent to [email protected].
If the dispute is not resolved, it shall be submitted to a competent court of the Republic of Kazakhstan at the Company’s location, unless mandatory law provides otherwise. By mutual agreement, the dispute may be submitted to arbitration in Astana, Republic of Kazakhstan, in accordance with applicable law.
15) Contact
Questions about these Terms, billing, and refunds: [email protected].
Codpeller LLP
Address: Z10K2C5, Kazakhstan, Astana, Saryarka district, st. I. Esenberlin, d. 20/1-71
BIN: 220540029576